1. Operations – Asset Management

• Deliver a continuing programme of stock condition surveys and maintenance of a stock database to enable effective investment decisions.

• To project manage all aspects of HAIL’s Asset Management Strategy; inclusive of external consultants and partners, liaising with all relevant stakeholders.

• To deliver planned maintenance programmes in line with both stock condition surveys and budget.

• Demonstrate understanding of asset management principles which underpin the development of durable low maintenance.

• Ensuring that the organisations portfolio meets regulatory legislative standards.

• Demonstrate understanding of procurement practices around maintenance and contract management.

• Planning the annual safety servicing of components in tenants’ homes.

• Planning the annual safety servicing of facilities in apartment blocks and offices.

• Undertaking investigations where appropriate.

2. Operations – Response Maintenance

• Deliver a high-quality responsive repairs service.

• Contract management, liaising with contractors when issues arise,and leading contract management meetings.

• Manage efficient void works process for both new lets and relets.

• Provide advice and technical assistance to all HAIL staff and tenants as required.

• Assessing, drafting specifications, tendering, procuring, and managing contracts to deliver HAIL’s responsive repairs service and maximise investment for planned and cyclical works.

3. Budget Management

• Develop and manage relevant budget for repairs, maintenance, and planned maintenance works.

• Ensuring an awareness and appreciation of cost is evident in the planning, execution, and monitoring of all work.

• Produce with the Head of Housing and Property Management detailed long-term investment programmes, maintaining a 30-year projection of maintenance spending.

• Procuring and tendering in line with legislation and ensuring value for money.

4. Customer Service and Tenant Engagement

• Model and promote the highest standards of customer service, committing to excellence and continual improvement for your area of business.

• Support and facilitate HAIL’s tenant engagement strategy leading on projects relevant to the asset management service.

• Supplying technical support to facilitate enhancement work to communal areas.

5. Organisational and Managerial

• Contribute to the business planning and strategic planning process.

• Actively contribute to assist HAIL deliver on the aims and objectives of the organisation.

• Oversee the management and support of the asset management team.

• Attendance at sector meetings, working groups, forums etc; representing and promoting HAIL.

• Implementing HAIL’s Health & Safety Policy and Procedures, ensuring that all practices and procedures are undertaken in accordance with ensuring a healthy and safe working environment.

• Liaising with the finance team on annual budget management/ setting.

• Ensuring value for money in the property and asset management service.

6. New Development

• Providing technical due diligence and life cycle cost assessment of new business opportunities.

• Work with the Development Team to ensure effective asset oversight as part of the scheme appraisal process.

• Collaborative working to oversee effective property handovers to housing and management of the defect liability period.

7. Systems and Reporting

• Manage the property function through the development and maintenance of meaningful policies, procedures and measures that are used to continuously improve the service.

• Support the identification, development, and implementation of systems for recording and reporting of property services functions.

• Develop measures to understand repair and component performance trends and their impact on future planned investment programmes.

• Develop and implement action plans which correct performance anomalies and / or improve outcomes.

• Report to the Leadership Team on any key movements that may impact upon the Business Plan performance.

8. People Management / Team Leadership

• Support, train and develop direct reports to ensure that they have the right skills and tools to deliver excellent services and are given opportunities to develop.

• Maintain a strong understanding of the operational aspects of the business through investing time with direct reports.

• Promote a culture that is supportive and meets HAIL’s purpose, vision and values.

• Manage staff and team engagement activities.

Education & Professional Requirements:

Essential:

• Third level qualification in a relevant discipline (eg. Surveying)
• Full valid driver’s license and access to a car/able to fulfil any mobility requirements of the post.
• Specialist role related knowledge, specifically building surveying, contract management and building pathology
• Willingness to undertake professional development.
• Full valid driver’s license and access to a car/able to fulfil any mobility requirements of the post.

Desirable:

• SCSI/RICS Membership or relevant professional property/construction qualification.

People and Stakeholders Skills / Knowledge

Essential

• Keeping up to date on key technical and regulatory developments and making relevant information available to team members.

Desirable

• Experience of developing productive relationships with internal and external stakeholders.
• Experience of leading and managing a team successfully.

Operational Skills / Knowledge

Essential

• Flexible and effective work style.
• Successful project management specifically the full life cycle of scoping, procuring, and managing repairs, cyclical and planned maintenance contracts.
• Knowledge of Health and Safety legislation and compliance within a facilities management and construction setting
• Ability to work with people showing empathy and discretion.
• IT Literate, including sound experience of Asset Management Information Systems and associated reporting packages
• Knowledge and experience of procurement practices and regulations
• Excellent communication skills at all levels – report writing, verbal and written.
• Highly developed presentation skills to different audiences.
• Ability to work as part of a team and on own initiative.
• Attention to detail, which persists under pressure.

Desirable

• Track record of developing and implementing policies and procedures.
• Experience of being part of a successful team taking personal ownership and responsibility for meeting shared goals
• Analytical and results focused approach to the use of performance metrics.
• Problem-solving approach to people management issues.

Conditions

The Salary will be commensurate with the experience of the individual appointed and in line with the Organisation’s salary scale.

Salary Scale: Starting Salary €59,043 – €73,737

HAIL offers:

• Flexible working hours with a flexi time system in operation
• 24 annual leave days plus 3 Company days
• Company Pension Scheme with current contributions rates of 6% employer contribution and 6% employee contribution
• Death in Service Benefit
• Health insurance for serious illness
• Training and development
• Paid expenses
• Satellite office locations with a hybrid approach to working hours
• Professional Subscriptions paid by HAIL (after probationary period)
• Hybrid Working arrangements

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