Job Details

[vc_row][vc_column][vc_column_text]About the Role      

Cumberland Place comprises two grade A office buildings totalling almost 200k sq. ft.   Phase 1 was complete in 2016 and phase 2 in 2021.   The Tenants in Cumberland come from various industry sectors including Information & Communications Technology, Life Sciences, Aviation and Finance.

The successful candidate will have responsibility for the provision of facilities management services in the buildings as well as establishing strong relationships with tenants and other stakeholders to ensure all occupants and visitors have a positive experience.

The Duties/Responsibilities

• Maintaining and enhancing the visitor and occupier experience through a welcoming and interesting setting, excellent customer service, and the provision of concierge services
• Overseeing the delivery of all services (hard & soft) and having direct responsibility for the management of third-party service providers. These currently include security, guest services, M&E, cleaning, consumables, window cleaning, waste management, and landscaping contractors.
• Proactively manage the buildings’ plant and equipment, co-ordinate PPM’s, supervise works and scrutinise costs.
• Following ISO 45001 Health & Safety and ISO14001 Environmental Management policies & procedures, which are subject to an annual audit for each property.
• Reviewing RAMS and ensuring Permit to Work Procedure is implemented.
• Develop strong relationships with the occupiers through effective communication and by ensuring matters raised are resolved &/or escalated swiftly
• Establish and maintain a strong community within the buildings by hosting regular events around holiday seasons etc.
• Produce Service Charge budgets and monitor expenditure to ensure it is in line with budgets.
• Within the wider group structure Hibernia have a Director of Sustainability, Head of Occupier Services and Facilities Manager, who develop and implement initiatives across the portfolio. The successful applicant will work with these staff in promoting best in class customer service, energy, and sustainability practices.

Job Requirements

• A minimum of 5 years’ experience in Building Management, Property Management, Facilities Management or Shopping Centre Management. Hospitality management and/or event management experience would be advantageous.
• Excellent communication (written and verbal), interpersonal and organisational skills.
• Office, Excel and Word proficient.
• Professional, courteous, calm, and efficient in approach.
• Ability to work on own initiative and within a team environment.
• A 3rd level qualification would be advantageous but not essential.
• Membership/Accreditation of SCSI, CIBSE, IWFM would also be an advantage.

Contact details for applicants

Dan Boyd: dboyd@hiberniaREG.com[/vc_column_text][/vc_column][/vc_row]