Job Details

Property Services Manager Reference: PSM002

09-10-2025 02:10
Hail Housing

Job Responsibilities

1. Operations – Asset Management 

  • Deliver a continuing programme of stock condition surveys and maintenance of a stock database to enable effective investment decisions.
  • To project manage all aspects of HAIL’s Asset Management Strategy; inclusive of external consultants and partners, and liaising with all relevant stakeholders.
  • To deliver planned maintenance programmes in line with both stock condition surveys and budget.
  • Demonstrate understanding of asset management principles which underpin the development of durable low maintenance property.
  • Ensuring that the organisations portfolio meets regulatory legislative
  • Demonstrate understanding of procurement practices around maintenance and contract management
  • Planning the annual safety servicing of components in tenants’ homes.
  • Planning the annual safety servicing of facilities in apartment blocks and offices.
  • Undertaking investigations where appropriate.

2. Operations – Response Maintenance

  • Deliver a high-quality responsive repairs service.
  • Contract management, liaising with contractors when issues arise, and leading contract management meetings.
  • Manage efficient void works process for both newlets and relets.
  • Provide advice and technical assistance to all HAIL staff and residents as required.
  • Assessing, drafting specifications, tendering, procuring, and managing contracts to deliver HAIL’s responsive repairs service and maximise investment for planned and cyclical works

3. Budget Management

  • Develop and manage relevant budget for repairs, maintenance, and planned maintenance works.
  • Ensuring an awareness and appreciation of cost is evident in the planning, execution, and monitoring of all work.
  • Produce with the Head of Housing and Property Management detailed long-term investment programmes, maintaining a 30-year projection of maintenance spending.
  • Procuring and tendering in line with legislation and ensuring value for money.

4. Customer Service and Tenant Engagement

  • Model and promote the highest standards of customer service, committing to excellence and continual improvement.
  • Support and facilitate HAIL’s tenant engagement strategy leading on projects relevant to the repairs and asset management service.
  • Supplying technical support to facilitate enhancement work to communal areas.

5. Organisational and Managerial

  • Contribute to the business planning and strategic planning process.
  • Actively contribute to assist HAIL deliver on the aims and objectives of the organisation.
  • Oversee the management and support of the property and asset management team.
  • Attendance at sector meetings, working groups, forums etc; representing and promoting HAIL.
  • Implementing HAIL’s Health & Safety Policy and Procedures, ensuring that all practices and procedures are undertaken in accordance with ensuring a healthy and safe working environment.
  • Liaising with the finance team on annual budget management/budget setting.
  • Ensuring value for money in the property and asset management service.

6. New Development

  • Providing technical due diligence and life cycle cost assessment of new business opportunities.
  • Work with the Development Team to ensure effective property oversight as part of the scheme appraisal process.
  • Collaborative working to oversee effective property handovers to housing and management of the defect liability period.

7. Systems and Reporting

  • Manage the property function through the development and maintenance of meaningful policies, procedures and measures that are used to continuously improve the service.
  • Support the identification, development, and implementation of systems for recording and reporting of property services functions including the implementation of new IT software and other innovations.
  • Develop measures to understand repair and component performance trends and their impact on future planned investment programmes.
  • Develop and implement action plans which correct performance anomalies and / or improve outcomes.
  • Report to the Leadership Team on any key movements that may impact upon the Business Plan performance.

8. People Management / Team Leadership 

  • Support, train and develop direct reports to ensure that they have the right skills and tools to deliver excellent services and are given opportunities to develop.
  • Maintain a strong understanding of the operational aspects of the business through investing time with direct reports.
  • Promote a culture that is supportive and meets HAIL’s purpose, vision and values.
  • Manage staff and team engagement activities.

Job Requirements

Education & Professional Requirements

 Essential Desirable
Third level qualification in a relevant discipline. Y  
Minimum 5 year’s experience in similar discipline to include, asset inspections, response, cyclical & planned maintenance as well as major work project management. Y  
Willingness to undertake professional development. Y  
Full valid driver’s license and access to a car/able to fulfil any mobility requirements of the post. Y  
SCSI/RICS Membership or relevant professional property/construction qualification.

 Y  
Specialist role related knowledge, specifically building surveying, contract management and building pathology.

 

 Y  
People and Stakeholders Skills / Knowledge

 

    
Experience of developing productive relationships with internal and external stakeholders.   Y
Keeping up to date on key technical and regulatory developments and making relevant information available to team members. Y  
Experience of leading and managing a team successfully.

 

 Y  
Operational Skills / Knowledge

 

    
Flexible and effective work style. Y  
Successful project management specifically the full life cycle of scoping, procuring, and managing repairs, cyclical and planned maintenance contracts. Y  
Knowledge of Health and Safety legislation and compliance within a facilities management and construction setting. Y  
Ability to work with work with people showing empathy and discretion. Y  
IT Literate, including sound experience of Property and Asset Management Information Systems and associated reporting packages. Y  
Track record of developing and implementing policies and procedures.   Y
Knowledge and experience of procurement practices and regulations Y  
Experience of being part of a successful team taking personal ownership and responsibility for meeting shared goals   Y
Excellent communication skills at all levels – report writing, verbal and written. Y  
Highly developed presentation skills to different audiences. Y  
Analytical and results focused approach to the use of performance metrics.   Y
Ability to work as part of a team and on own initiative. Y  
Problem-solving approach to people management issues.   Y
Attention to detail, which persists under pressure. Y  
Ability to work with minimum supervision.   Y

Benefits & Compensation

The Salary will be commensurate with the experience of the individual appointed and in line with the Organisation’s salary scale.

Salary Scale: Starting Salary €59,043 – €73,737

HAIL offers:

  • Flexible working hours with a flexi time system in operation
  • 24 annual leave days plus 3 Company days
  • Company Pension Scheme with current contributions rates of 6% employer contribution and 6% employee contribution
  • Death in Service Benefit
  • Health insurance for serious illness
  • Training and development
  • Paid expenses
  • Satellite office locations with a hybrid approach to working hours
  • Professional Subscriptions paid by HAIL (after probationary period)
  • Hybrid Working arrangements

 

Contact Details

Contact Name: Margaret Maguire
Contact Phone: +35316718444
Contact Email: hr@hail.ie

Other Details

Location

Dublin

Ad expiry date

31/10/2025
BACK TO SEARCH RESULTS