Navigating Customer Complaints Quiz
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Question 1 of 10
1. Question
Which ONE of the following is NOT a reason why customers will typically complain? CorrectIncorrect -
Question 2 of 10
2. Question
Typically, what percentage of unhappy customers will complain? CorrectIncorrect -
Question 3 of 10
3. Question
Typically, how many customers will do business with you again if you resolve their complaint satisfactorily? CorrectIncorrect -
Question 4 of 10
4. Question
Delays in replying to clients can now be investigated by the PSRA? CorrectIncorrect -
Question 5 of 10
5. Question
Which ONE of the following topics is NOT reported as a common complaint received by the PSRA? CorrectIncorrect -
Question 6 of 10
6. Question
Which ONE of the following is NOT a common or potential benefit of handling complaints well? CorrectIncorrect -
Question 7 of 10
7. Question
Which ONE of the following phrases would NOT be typically considered when using positive language? CorrectIncorrect -
Question 8 of 10
8. Question
Which ONE of these is a good example of how NOT to handle a complaint? CorrectIncorrect -
Question 9 of 10
9. Question
Which ONE of these is NOT a good example of an empathetic phrase CorrectIncorrect -
Question 10 of 10
10. Question
The PSRA’s new Statutory Instrument means that issues that previously were decliend for investigation can now be investigated? CorrectIncorrect